Support Section

The Oaks Academy believe that our students do best when they are well supported.  Hopefully this page will provide the support you require need for yourselves and your family.  Please use the navigation buttons below to explore the support page.

Covid-19 Information

Remote Access Information

Health Support

Home Learning Support

Educational Support

Support for Parents

Covid-19 Information

We have a whole page dedicated to providing you with the most up-to-date guidance from external professionals and the latest information released from the academy.  Please visit our Covid-19 Information page to find specific covid-19 related information and support.

Remote Access Information

In the event of a single student or bubble of students needing to self isolate for a period of time you will need to access the work set by your teachers remotely.  Please see the information below about how work will be set and how to access it.

If your child does not have digital or online access at home, please contact your child’s Form Tutor so that we can help.  We are able to support with access issues including; laptops and internet dongles. We also provide multiple devices to families where they have more than one child at the academy.  During a period of lock down students who are awaiting a device or unable to access the remote education will be offered a place at the on-site provision as appropriate.

Help and Support

If you are struggling with tasks set email your teachers and form tutors, remember we are here to help and do not want you struggling alone. It is much better to ask for help than do nothing!

If you are having IT issues logging on to SMHW, Teams or your school account then please email the IT support team on:

Parent Support – Teams

Following on from the parent support meetings that have been held this week, please find attached a short recording of how to access Microsoft Teams. If you have any further questions regarding accessing work or to discuss the work set for your child, please do not hesitate to contact me direct on

Quick Access Links

If you are self isolating the links below will connect you to all the learning resources you need.  You can also find these in the Student Zone.




Health Support

Within the Health Support section you will find information to support both your physical health and mental health along with guidance about who to speak to if you need some further assistance.

New helpline goes live to support people’s mental health

Visyon Wellbeing Activities 

Wellbeing Information January 2021

YP Mental Wellbeing in Pan Cheshire

This week intel has been shared by CAMHS in Pan Cheshire highlighting that the key covid-19 impact to wellbeing for young people is in relation to anxiety and separation anxiety.

The NSPCC has an extensive page of resources which can help parents and carers to support children and young people who may be suffering from anxiety during this period.

Loneliness Resources

This blog highlights key messages about loneliness and social connection, looks at how they can be applied to social care practice and contains access to useful resources.

Think Ninja App – Free during Covid-19

The Think Ninja App is a commissioned child mental wellbeing app. In response to Covid-19 the app has been updated with specific content and made freely available to young people aged 10—18 years old. 

External Help

There are many external organisations and charities which may be able to support you futher with your health.  Please have a look at the many links on the Mental and Emotional Health page.


Alternatively if you would like to speak to someone within the school please visit our Safeguarding Centre.  You can also contact the Safeguarding Team directly for further guidance.

School Nurse

Letter from School Nursing Apr 2020

Please follow the link to access further support and advice during Covid-19 school restrictions.

Cheshire East School Nurses Facebook:

The Royal College of Paediatrics and Child Health has recognised this is a worrying time for children and their families and in response has published some useful resources for parents and carers on its website. This includes a poster providing advice to parents/carers about what to do if their child is unwell, or injured.

RCPCH Advice for Parents PDF

Home Learning Support

Working From Home

The information below is aimed towards students but it would really help them if you could assist them in creating good home working environment.

Create a Study Area

Creating an area to quietly study is important to establish routines and good working patterns. Find a quiet place in the house, at a table or desk, and away from distractions. Remove any temptations such as mobile phones or televisions and keep others out of the area for agreed time periods.

Plan your Time

Set yourself a plan for your study time. Look at the work you have to complete and the deadlines set by teachers. Be realistic about what you can achieve in the time given and recognise that different tasks require different levels of concentration. Watching a video can be easier than reading a complex text and taking notes. Divide your work in to manageable time slots and take proper breaks. You might wish to work in smaller chunks of half an hour – 40 minutes per subject.

Help and Support

If you are struggling with tasks set email your teachers and form tutors, remember we are here to help and do not want you struggling alone. It is much better to ask for help than do nothing!

If you are having IT issues logging on to SMHW, Teams or your school account then please email the IT support team on:

Mental Wellbeing

It is important that you create the right balance between school work and socialising. Socialising in person, reaching out and connecting with others is important in maintaining a sense of purpose and our connection with others. Take time to meet friends and have regular breaks from study. Once you have completed the work set by your teachers you will feel a real sense of achievement and value the time you spend with friends more.

  1. Make a story jar. You need to fill a jar with the names of different places, objects, people and situations. Take it in turn to pick out 4 pieces of paper and have to write a story using them, or ask a relative to write the story and then read it to them.
  2. Make a memory jar. For each day of the year, each member of the family write down something they have done that has made them happy. Place in the jar then at the end of the year spend one night as a family reading all the memories from the past year.
  3. Make a treasure hunt with clues for all the family around the house and garden.
  4. Choose a country from around the world – maybe one you are studying in Geography. Look up a recipe from that country and cook it for the family.
  5. Go to websites for different museums and galleries , they have lots of fun activities to do at home.

    Good suggestions:


  1. An enterprising idea – Think about an idea for an enterprise that would work during these times. There are lots of ideas on social media where small businesses have adapted what they do to try and help the community and/or keep their business running.  Try and think of something that hasn’t been done yet – Blue Sky Thinking!  Think outside the box!
  2. Complete an inventor scavenger hunt – Find something you can turn, something that is bumpy, something metal, something you put together, 3 round things, something you can twist, something shiny, something you can roll, a tube, 3 squishy things, something clear, something you can bounce. Who can do it in the quickest time!
  3. Design an exercise routine for my family and show them how to do this; make a training circuit around the house or garden. At each station, complete a different exercise for 30 seconds (think dance moves, stretching activities and circuit training activities used in PE lessons.)
  4. Play the Alphabet Game. Choose a few categories (for example, an animal, a country, a fruit, girl’s name, boy’s name) and go through the alphabet, thinking of an example that begins with every letter. Some of the letters are quite tricky. For example – A – albatross, America, apple, Alice, Alex.
  5. Research, plan and deliver a meditation / tai-chi / mindfulness / yoga session for your family.
  6. Draw or paint a landscape picture (showing the view out of your window / a fantasy land).
  7. Think about your favourite book and design a new cover for it.
  8. Plan the menu for the family meals for the week , can you stick to a budget?
  9. Write a letter or email to a relative that you cannot see, telling them what you have been learning and how you are filling your time.
  10. Take a daily walk with your family – talk about your weekly achievements and set new goals for the following week.
  11. Have a kickabout in a local park
  12. Notice the changing seasons – can you write a poem, draw a picture inspired by this.
  13. Do a crossword or Sudoku
  14. Start a new book
  15. Do something nice for a friend, or a stranger

Suggestions to Support Home Learning

Music to Study to

Educational Support

If you need to contact a member of staff please visit the Our Teams section of the website where you will find lists of their contact details.  You may also like to look at the resources below for further ideas.

BBC Bitesize

The BBC has launched an education package across TV and online, featuring celebrities and teachers, helping to keep children learning at home and supporting parents. BBC Bitesize can be accessed here:


We’ve not only created home learning and school closure packs, but have also introduced an offer for all of them to be completely free. Whether you’re a teacher, parent or home educator we’ve put together a simple, step-by-step guide about this offer of help, for you to use.

Subject Specific Websites

Support for Parents

Children can achieve well at school when their family and friends take an interest in their school and schoolwork. Getting involved in your child’s education, even in the simplest way, shows that you care about their school life. Often, the more supported a child feels at home, the more effectively she or he will learn at school. Whatever your lifestyle, or family situation, it is never too soon (or too late) to start helping a child develop a positive attitude towards learning.

Internet Safety

The following information/links will help you to ensure your child works safely online.

CEOP is a well known and valuable child exploitation resource bank. Please see their online safety activities to complete with your children at a time when they will be spending more time online at home. 

The Lucy Faithfull Foundation is the only UK-wide charity dedicated solely to tackling child sexual abuse.

Lucy Faithful leaflet

Net Aware, produced by O2 and NSPCC, is a guide for parents to 39 of the most popular sites, apps and games that young people use. Using reviews from adults and children, it helps parents decide if a site is right for their child, if it’s age appropriate and explores what risks they might encounter, enabling parents or professionals to help keep their children safe online. The NSPCC have just launched a refreshed Net Aware site.

Thinkuknow is the education programme from NCA-CEOP, a UK organisation which protects children both online and offline.

UK Safe Internet Centre is a partnership of three leading organisations: Childnet InternationalInternet Watch FoundationandSWGfL, with one mission – to promote the safe and responsible use of technology for young people.

Support with Eating Disorders


If you have any concerns and would like further guidance please visit our Safeguarding Centre.

You can also contact the Safeguarding Team directly on

Remote Access Information

In the event of a student or group of students needing to self isolate we will be expecting them to access their work via various online formats.  Please see the Remote Access Information and familiarise yourself with how to help your child access their learning materials.

Remote Access Information

Knowledge Organisers

To support your child with working from home we have created Knowledge Organisers for all subjects. Pupils should refer to these when working independently as it will enable them to complete tasks in more detail and retain the key knowledge that is required for success. The Knowledge Organisers can also be used to complete independent study tasks.

Knowledge Organisers


Life can be tough, but please don’t feel like you’re alone!  If you need help with please reach out, we may be able to help or at least point you in the right direction.

If you need help with any of the following you may find the resources on our safeguarding centre helpful.

  • Domestic violence
  • Internet Safety
  • Mental Health Support

You can also find out about our safeguarding team and how to contact them.

If you need help finding a local food bank, please visit the Cheshire East Live Well page

St Paul’s Pantry

If you need a referal to a food bank, please contact school on

Domestic abuse comes in many shapes and sizes. It involves any kind of behaviour that hurts people who are in a relationship or part of a family – from put downs and belittling, through to physical and sexual harm. Abuse or the threat of harm is often used to control or force people to do/not do certain things or stay in a relationship that they feel isn’t good for them. If you need further support about domestic abuse please click the link.