Department for Education coronavirus (COVID-19) helpline opening hours

The Department for Education coronavirus (COVID-19) helpline remains available to answer questions about coronavirus (COVID-19) relating to education and children’s social care. Please listen carefully to the available options and select the most appropriate to your nursery, school, or college’s current situation.

Staff, parents and young people can contact this helpline by calling:

Phone: 0800 046 8687

Opening hours: Monday to Friday from 8am to 6pm
Saturday and Sunday from 10am to 4pm

Information for Parents

Main symptoms

The main symptoms of coronavirus are:

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • a loss or change to your sense of smell or taste – this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal

 

Most people with coronavirus have at least 1 of these symptoms.

What to do if you have symptoms

If you have any of the main symptoms of coronavirus:

  1. Get a test to check if you have coronavirus as soon as possible.
  2. Stay at home and do not have visitors until you get your test result – only leave your home to have a test.

Anyone you live with, and anyone in your support bubble, must also stay at home until you get your result.

The ‘Hands. Face. Space’ public information campaign urges the public to continue to wash their hands, cover their face and make space to control infection rates and avoid a second peak.

Reporting a school absence

Please see the guidance below about what to do if you think your child has symptoms. 

In the event of an absence from school please call the school before 9.30am to report the absence.